TERMS AND CONDITIONS
Please Read & Understand
Terms & Conditions
CANCELLATIONS and/or ORDER CHANGES:
Cancellations - We do not accept order cancellations once processed. If we approve a cancellation, you will be charged a 35% re-stocking fee. All orders are made to your order. Maronti Private Label, in its sole discretion, reserves the right to refuse service to anyone, at any time, with or without cause or reason. We pride ourselves on customer satisfaction and professionalism and expect the same respect from all customers. In the event of conflicting interests, disputes, or policy violations, Maronti Private Label reserves the right to refuse future service and refund all monies paid by the customer (unless the order has already been filled and/or shipped) without notice. Maronti Private Label reserves the right to cancel pending orders for issues due to failure/refusal to review/agree to our Private Label Manufacturing Agreement, suspicious activity/unverified and unconfirmed accounts, and conflict. No exceptions.
SALES/NO REFUND POLICY:
All sales are final due to the nature of our products, each order is filled to suit your specific business. We do not provide exchanges and we cannot accept returns. We do not guarantee results as hair and skin respond differently to different products. If you are unsure of how a product will work, please order samples. There are no exceptions to our no refund policy.
CHARGEBACK POLICY:
Customers are urged to contact us by email before filing a chargeback. In many cases, any dissatisfaction can be resolved simply and easily. A chargeback occurs when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card. Since chargebacks are costly and can add a considerable amount to our operating costs, which will ultimately affect the ability to provide the best prices for our valuable customers, we will not tolerate chargeback abuses. All abusers will be reported to the Chargeback Protection Project, which may affect an abuser's ability to purchase at other online retailers across the United States. In all cases where the chargeback is clearly fraudulent and/or an attempt to circumvent Maronti Private Label policy and contract, we will file a report with the IFCC (Internet Fraud Complaint Center), the customer's local authorities as well as with the Better Business Bureau. If the product was delivered via U.S. Mail or to a Post Office box, we will also file a mail fraud complaint with the postmaster or Federal Authorities. Maronti Private Label will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus as a delinquent collection account. You are fully responsible for paying all monies owed to Maronti Private Label. In respect of any payment made by you, you agree that you will not make any charge-backs, and/or deny or reverse any such payment and will reimburse the Supplier for any charge-backs, denial or reversal of payments you make and any loss suffered by the Supplier as a consequence. If payment of a shipped order is reversed by you or a third party payment processor, you are responsible for making payment to Maronti Private Label immediately. Payment is due within 24 hours of reversal. Past due amounts will accrue a penalty of $1.00 per day until payment in full is made. Delinquent accounts are turned over to a collection agency and reported to the Credit Bureau.
PRODUCTS:
All of our products and ingredients are carefully chosen for quality and performance. Products are guaranteed for up to 12 months from the day of receipt.
CONFIDENTIALITY
Due to the nature of our business, some clients would like to be kept confidential. Upon request from the client, we will keep you confidential and will not disclose any proprietary information related to your business. However, if you purchase artwork, logo, label design, and other marketing material from us, we have the right to add images to our stock portfolio and social media accounts. Our label and marketing services are deemed optional.
ACCEPTABLE PAYMENT
We accept all electronic forms of payment, including Apple Pay. The credit card and/or account used for payment must have the same Name, Shipping, and Billing address of the client or business/entity. Any payment received that does not match the name of the client must have written and verified approval from the cardholder; if not, payment will become void.
LABEL SERVICE:
They are complimentary when you first purchase 80 units. After the first order of 80 units, your next order has to be 40 units for complimentary labels. You will be responsible for adding the labels to your bottle yourself.
TURNAROUND TIME:
Turnaround time (production completion) can and will vary. We have an anticipated turnaround of 2 weeks for orders under 400 units that do not require labels. If you are requesting labels to be created and applied to your product, please expect a 3 week turnaround time. Label printing and application are time-consuming so the completion date may fluctuate at any time depending on orders in the queue. Please be sure to schedule and time your inventory needs appropriately.
SHIPPING And HANDLING:
Items are shipped to protect them from damage while in transit. We wrap labels and package bottles tightly and they are enclosed with peanut packaging or packing paper.
SERVICES:
We have the right to refuse or terminate service. You are not legally bound to us by any contract or agreement. Conducting business with us means that you understand our policies and procedures. Conducting business with us means that you are willing to follow the policies and procedures we have in place. We are in business to provide a service. We do not offer, legal advice or consultation services.
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